Key rights under the Package Travel and Linked Travel Arrangements Regulations 2018

The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018. Therefore, you will benefit from all EU rights applying to packages. The company that has organised your package will be fully responsible for the proper performance of the package as a whole. Additionally, as required by law, that company has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent.

Travellers will receive all essential information about the package before concluding the package travel contract.

  • There is always at least one trader who is liable for the proper performance of all the travel services included in the
    contract.
  • Travellers are given an emergency number or details of a contact point where they can get in touch with the organiser
    or travel agent.
  • Travellers may transfer the package to another person, on reasonable notice and possibly subject to additional costs.
  • The price of the package may only be increased if specific costs rise (for instance fuel prices), and if expressly provided
    for in the contract, and in any event not later than 20 days before the start of the package. If the price increase exceeds
    8% of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price
    increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.
  • Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of
    the essential elements of the package, other than the price, are changed significantly. If before the start of the package
    the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where
    appropriate.
  • Travellers may terminate the contract without paying any termination fee before the start of the package in the event of
    exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect
    the package.
  • Additionally, travellers may at any time before the start of the package terminate the contract in return for an
    appropriate and justifiable termination fee.
  •  If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative
    arrangements will have to be offered to the traveller at no extra cost. Travellers may terminate the contract without
    paying any termination fee, where services are not performed in accordance with the contract and this substantially
    affects the performance of the package and the organiser fails to remedy the problem.
  •  Travellers are also entitled to a price reduction or compensation for damages or both where the travel services are not
    performed or are improperly performed.
  • The organiser has to provide assistance if the traveller is in difficulty.
  •  If the organiser or the retailer becomes insolvent, payments will be refunded. If the organiser or, where applicable, the
    retailer becomes insolvent after the start of the package and if transport is included in the package, repatriation of the
    travellers is secured. The organiser of your package has taken out insolvency protection as stated in the organiser’s
    booking conditions. Travellers may contact the provider of that insolvency protection or the relevant authority if services
    are denied because of the package organiser’s insolvency. For contact details and further information please refer to the
    organiser’s booking conditions.

 

Version 1: July 2018